Late night, and the garage is wide open? Call any hour.
Someone answers (239) 990-8829 at every hour of the day and night. On that call you'll learn whether the door is safe to touch, whether it can wait for daylight, and when a technician can be at your house.
- Arrival: A time window, set on the call
- Florida license CGC15***92
Calls that shouldn't wait for morning
- It's getting dark and the garage won't shut.
- The car you need early tomorrow is closed in the garage.
- A spring snapped with the door raised, and now it stays up.
- One corner dropped, or the door hangs out of its rails: off track or a loose cable.
- There's a storm on the forecast and the garage can't be closed or locked.
- The door landed on the car or a golf cart and jammed.
What happens on the call
A person picks up and asks what you're seeing. If it's safe, we talk you through closing it; plenty of doors come down by hand once the opener is released. If it isn't, you hear an arrival window before you hang up, and a text from us confirms it.
When the house can't be closed, the first visit is about securing it: getting the door down and locked, or braced so it stays put. The full repair then goes on the calendar for the next hours the local code allows. Not sure your call is urgent? The symptom guide helps you decide.
Work hours are set by local code
Repair work is booked Monday through Saturday, inside the hours each jurisdiction allows:
- City of Naples, residential streets: 7 a.m. to 6 p.m. (city rules).
- Unincorporated Collier: 6:30 a.m. to 7 p.m. (Collier Sec. 54-92).
- Marco Island: 7 a.m. to 7 p.m. (Marco Sec. 18-105).
None of the three allows it on Sundays or holidays. Answering your call and making an open garage safe don't wait for Monday.
Until the technician gets there
- Someone hurt or caught under the door? Call 911 before anything else.
- Lock the entry door from the garage into the house.
- Unplug the opener so a remote in a car or a pocket can't start it.
- Keep everyone clear of a door that sits crooked or hangs lower on one side.
- If a spring broke while the door was raised, the opener is what's keeping it up. Leave the release cord alone.
- Text us a picture, taken in the garage, that shows the top of the door.
Questions about emergency repair
Yes, a person answers (239) 990-8829 every day, around the clock. On Sundays and holidays we help you make the door safe; the repair itself is booked for the next day the local code allows work.
The person on the phone gives you a window for arrival, based on where the technicians are at that moment and where you live. Old Naples, the Estates and Marco Island are very different drives, so there's no fixed number of minutes.
If both springs are whole, yes: release the opener with the red cord and raise the door manually, ideally with a second person. With a snapped spring or cable, leave the door where it is and phone us; we'll judge whether moving the car is safe.
Ask for their license number and compare it with the one printed on this site. State licenses can be looked up on MyFloridaLicense.com, and county certificates through Collier's contractor licensing office.
One number, from the first call to the sign-off
Calls and texts to (239) 990-8829 are answered by a person, day and night. Text us a picture of your door, or of the sticker on your opener, and we'll tell you the likely cause, how long the fix keeps us there and the first opening on the schedule.