Why won't the garage door open? Watch what it does first.
Press the wall button once and watch. Silence, a hum, a jolt or a trip back up each point to a different part. Find yours below, try the quick checks, then text us a picture if it's still stuck.
- On site: Usually 1 to 2 hours
- Florida license CGC15***92
What the door does when you press the button
- Nothing at all: no light, no sound. Start with power, using the checks further down. If the opener light works and the motor stays quiet, it's an opener repair.
- The motor hums or strains and the door rises a few inches, or not at all. Look above the door for a gap in the coil: a broken spring is the usual reason.
- Halfway down, the door stops and climbs back up without touching the floor. The safety sensors are the first suspect.
- One side sits lower, a cable dangles, or rollers ride outside the rail. Don't move it; this is an off-track or cable problem.
- The wall button works, and the remote, keypad or car button doesn't. That's pairing or a battery, covered under remotes, keypads and apps.
- A section is dented, cracked or catching as it passes the rail: panel repair.
- Daylight, rain or sand gets in along the floor with the door shut. The bottom seal is worn.
- It's stuck open with night coming, or the car is shut inside: go straight to emergency repair.
Three parts to leave alone
The springs above the door, the cables along each side and the brackets at the two bottom corners carry the weight of the door under tension. If the door stopped crooked or with a bang, unplug the opener at the ceiling outlet, so a stray press on a remote can't start it again. Keep people and cars out of the opening. Everything else on this page is safe to look at from the floor.
How the visit starts
With the door closed and the springs whole, the technician releases the opener and raises the door manually to waist height. A door that stays put there is balanced; one that drops or climbs says something about the springs before a single bolt is loosened. Then come the opener, the sensors, the tracks and the seal, in that order.
Nothing starts until you've seen a written price for the fix and said yes. Parts that are worn but still doing their job get pointed out, not added on.
Away from Naples this month?
Plenty of Naples homes sit empty part of the year. If you're up north and a neighbor, or whoever checks on the house, finds the door stuck, have them text us three photos: the whole door, the bar above it and the sticker inside the door that names its maker. The number is (239) 990-8829. We reply with what we see and what it will take, and nothing is repaired until you say yes by text.
Questions from people with a stuck door
Springs break more than any other part, because each one is built for a limited number of open-and-close cycles. Next come sensors that block the door from closing, doors that leave their rails and openers that lost power. The list above sorts each one by what the door does.
Usually one of two things. A humming motor with a door that hardly moves points to a broken spring: look for a gap in the coil over the door. A chain or belt that travels while the door stays still means the release was pulled; if the springs are whole, one press of the wall button hooks it back up.
Yes, when both springs are whole: with the door down, tug the red release handle and raise the door from the bottom edge. With a broken spring, don't; you'd be holding all of the door's weight. Call, and we'll judge whether it's safe.
Yes. Someone lets the technician in, the written price reaches your phone first, and you approve it from wherever you are. When the work is done, the photos and the list of parts come to you by text.
One number, from the first call to the sign-off
Calls and texts to (239) 990-8829 are answered by a person, day and night. Text us a picture of your door, or of the sticker on your opener, and we'll tell you the likely cause, how long the fix keeps us there and the first opening on the schedule.